How It Works (Please Read)
1. Place Your Order
Simply place your order through our online shop.
If you have any questions about a repair, or would like to discuss your requirements before placing an order, please feel free to contact us by phone or email.
2. Package Your Footwear
Pack your footwear securely in a box or mailing bag. Please include:
- Your order number
- Your name
- Your Email Address
- Any relevant notes or repair instructions
3. Send Your Footwear to Us
Please send your package to:
Formby Shoe Repairs
7 Green Lane
Freshfield
Formby
L37 7DJ
4. We Complete the Repairs
Once we receive your footwear, our skilled team will assess and complete the required repairs. Most repairs are completed within 1–3 weeks; however, some repairs may take longer depending on the work required and the availability of materials.
5. Return Delivery
Your repaired footwear will be returned via Royal Mail Tracked 48 (2nd Class).
Once your repair is complete, we will email your tracking details. In most cases, you will receive the tracking email 24–48 hours before Royal Mail collects your parcel from our store.
Repair Turnaround Time Policy
We strive to complete all repairs as quickly and efficiently as possible while maintaining the highest standards of workmanship.
1. Standard Turnaround Time
Most repairs are completed within 1–3 weeks of receiving your footwear.
2. Extended Turnaround Times
In rare cases, repairs may take longer due to circumstances beyond our control. Many of our repair materials and components are sourced from Italy, and delays can occasionally occur due to:
- Stock availability
- Manufacturing lead times
- Customs clearance and international shipping delays
In exceptional circumstances, repairs may take up to 6 months to complete. While such delays are uncommon, we believe it is important to be transparent about potential waiting times.
3. Communication and Updates
If we anticipate a significant delay with your repair, we will contact you and provide updates on its progress whenever possible.
4. Our Commitment to Quality
Quality is our priority. While we always aim to minimise turnaround times, we will never compromise the standard of a repair by rushing the process.
5. Packaging
Please note that we cannot guarantee the return of any packaging sent with your footwear, including original shoe boxes.
To comply with Royal Mail's size and weight requirements for Tracked 48 deliveries, footwear may be returned in alternative packaging.
6. Tracking Your Delivery to Us
Due to the high volume of footwear we receive by post, we are unable to confirm the arrival of individual parcels.
To check whether your footwear has been delivered, please use the tracking service provided by your chosen courier. Responding to delivery enquiries significantly slows down our repair process and affects our ability to complete repairs efficiently.
Questions?
If you have any questions about a repair, or would like to discuss your requirements before placing an order, please feel free to contact us by phone or email.
Thank you for your patience and understanding. We look forward to restoring your footwear to the highest possible standard.